FAQ - Frequently Asked Question
Frequently Asked Questions (FAQ)
Welcome to the FAQ page of Sankrit Tour Zone - Your Trusted Travel Agency in Nepal. We've compiled answers to some common questions that travelers often ask. If you can't find the information you're looking for, please don't hesitate to contact us directly. We're here to assist you.
Booking and Reservations:
1. How can I book a tour or service with Sankrit Tour Zone - Your Trusted Travel Agency in Nepal?
2. What payment methods do you accept for reservations & Where can we make payment?
3. Do you only organise tour for Nepal or Other places too?
Travel Services:
4. Can I customize my travel itinerary or tour package?
5. Are your services suitable for solo travelers, families, and large groups?
6. What's included in the cost of a tour or service?
Changes and Cancellations:
7. Can I change or cancel a reservation?
Contact and Support:
8. How can I reach your customer support team for inquiries and assistance?
9. After making confirm tour what should expect?
What we expect from our Customer/Guest:
10. What guest should must do to have great & memorable experience from Enquiry till end of the tour?
We hope these FAQs have been helpful. If you have any further questions or need assistance, please feel free to contact us. We look forward to helping you plan your next adventure!
Welcome to the FAQ page of Sankrit Tour Zone - Your Trusted Travel Agency in Nepal. We've compiled answers to some common questions that travelers often ask. If you can't find the information you're looking for, please don't hesitate to contact us directly. We're here to assist you.
Booking and Reservations:
1. How can I book a tour or service with Sankrit Tour Zone - Your Trusted Travel Agency in Nepal?
- To book a tour, simply visit our website and use the online enquiry form to get costing for your requirement. Once you submit fully filled form then with 24 hrs our Sales Expert from Kathmandu, Nepal or one of our offices will contact you. You can also contact our customer support team for personalized assistance on +91-9648000010 or +91-9985585642 (For South India Guest) or email us - [email protected]
2. What payment methods do you accept for reservations & Where can we make payment?
- We accept a range of payment methods, including bank transfers, UPI, Cash and digital wallets. Payment details will be provided during the booking process. We only accept payment in Sankrit Tour Zone company account and any transfer to any other account will be on risk of customer for which Sankrit Tour Zone will not be responsible.
3. Do you only organise tour for Nepal or Other places too?
- Our branch office is located in Kathmandu, Nepal. So, we are the No. 1 travel company here & approved by Ministry of Tourism, Government of India as experience tour operator with head office in Varanasi but our Hyderabad office takes care of Southern India Tours, New Delhi office take care of whole of Northern India tour. Varanasi office takes care of Uttar Pradesh, Bihar, Jharkhand and Madhya Pradesh tours. Colombo offices takes care of Srilanka tour. So, we are doing PAN India tour and also expert of Nepal & Srilanka. We cater to some other international destination too like Dubai and Thailand.
Travel Services:
4. Can I customize my travel itinerary or tour package?
- Yes, many of our tour packages are customizable. Please contact us to discuss your preferences, and we'll work with you to create a tailored itinerary.
5. Are your services suitable for solo travelers, families, and large groups?
- Absolutely, our services cater to all types of travelers, including solo travelers, couples, families, and groups.
6. What's included in the cost of a tour or service?
- The cost typically includes accommodations, transportation, guided tours, entrance fees to attractions, and some meals. Specific inclusions vary by package, so please check the details for your chosen tour in actual quotation sent to you on email or WhatsApp or both.
Changes and Cancellations:
7. Can I change or cancel a reservation?
- The ability to make changes or cancel a reservation depends on the terms and conditions of the specific tour or service you've booked. Review the terms & condition through link shared to you in quotation or/and tour voucher or contact our team for assistance.
Contact and Support:
8. How can I reach your customer support team for inquiries and assistance?
- You can contact our customer support team through our website's contact page or by emailing - [email protected]. Phone support is also available at +91-9648000010 or +91-9985585642 (For South India Guest)
9. After making confirm tour what should expect?
- Once you have made advance booking payment, we will share confirm tour voucher with you which will have all the details of your tour including Hotel, Cost, Remaining Payment, Payment Policy, Tour Itinerary, Inclusion & Exclusion. You need to take print out of your confirm tour voucher for reference during tour. Our representative may ask for it on arrival or in between.
- Day before your travel date by 8 pm you will receive representative details for your arrival.
- On arrival you have to make payment as per policy in voucher and check-in to hotel. Later whole tour is carried as mentioned in tour voucher. For any changes please contact sales team member, which can be done at extra cost or sometime if possible without additional cost subject to specific booking conditions.
What we expect from our Customer/Guest:
10. What guest should must do to have great & memorable experience from Enquiry till end of the tour?
- Do not hesitate to tell your preferences to our Sales team member at the time of enquiry. We try to accommodate as much as possible but at times few preferences may not be met.
- Always ask all information in written - We have no verbal costing policy to safeguard customer interest. We send you all information in written on email or whatsapp or both.
- We expect guest must have read all information sent in written and booked after agreeing to that.
- Do not trust any verbal commitment and always ask team member to send you the same including in quotation in written if you want it to be included.
- Must read Terms & conditions through link shared in quotation to avoid any confusion on policies.
We hope these FAQs have been helpful. If you have any further questions or need assistance, please feel free to contact us. We look forward to helping you plan your next adventure!
